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Workplace violence against resident doctors in a tertiary care hospital in Delhi
Maulana Azad Medical College and associated hospitals, New Delhi 110002
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Anand T, Grover S, Kumar R, Kumar M, Ingle GK. Workplace violence against resident doctors in a tertiary care hospital in Delhi. Natl Med J India 2016;29:344-348
AbstractBackground. Healthcare workers particularly doctors are at high risk of being victims of verbal and physical violence perpetrated by patients or their relatives. There is a paucity of studies on work-related violence against doctors in India. We aimed to assess the exposure of workplace violence among doctors, its consequences among those who experienced it and its perceived risk factors.
Methods. This study was done among doctors working in a tertiary care hospital in Delhi. Data were collected by using a self-administered questionnaire containing items for assessment of workplace violence against doctors, its consequences among those who were assaulted, reporting mechanisms and perceived risk factors.
Results. Of the 169 respondents, 104 (61.4%) were men. The mean (SD) age of the study group was 28.6 (4.2) years. Sixty-nine doctors (40.8%) reported being exposed to violence at their workplace in the past 12 months. However, there was no gender-wise difference in the exposure to violence (p=0.86). The point of delivery of emergency services was reported as the most common place for experiencing violence. Verbal abuse was the most common form of violence reported (n=52; 75.4%). Anger, frustration and irritability were the most common symptoms experienced by the doctors who were subjected to violence at the workplace. Only 44.2% of doctors reported the event to the authorities. 'Poor communication skills' was considered to be the most common physician factor responsible for workplace violence against doctors.
Conclusions. A large proportion of doctors are victims of violence by their patients or relatives. Violence is being under-reported. There is a need to encourage reporting of violence and prepare healthcare facilities to tackle this emerging issue for the safety of physicians.
Workplace violence is violence or threat of violence against workers. It can occur at or outside the workplace and can range from threats and verbal abuse to physical assaults and homicide.  Workplace violence can occur in any organization, against anybody and at any time. However, some workers are at greater risk. The Occupational Safety and Health Administration (OSHA), USA, describes workers who provide services, work in remote or high crime areas, and those who work shift hours and/or have a great deal of contact with the public are at risk. This group includes healthcare workers such as physicians, nurses and other providers (both community- and hospital-based), social workers and psychiatric evaluators. 
According to the data of the Bureau of Labour Statistics (BLS), USA for 1995, workplace assaults and violent acts occur in the health sector more often than in any other industry.  Several independent studies all over the world have reported the prevalence of workplace violence among physicians to be 56%-75%.  , , , , Patients and their relatives are the most common perpetrators of non-fatal workplace violence.  However, violence and abuse is also committed by hospital co-workers, particularly emotional abuse and sexual harassment.  In several countries a pattern seems to emerge whereby patients and their relatives are the main perpetrators of physical violence while staff are the main perpetrators of psychological violence.  Workplace violence in the health sector has a major impact on the effectiveness of health systems, especially in developing countries. 
India has the second largest population in the world, where healthcare is one of the growing fields.  Instances of patient′s relatives assaulting the treating doctor are a common scenario all over India.  , However, there is limited research on violence in healthcare settings against physicians in India. A study by Ori et al. in 2014 in Manipur found that 78% of doctors had experienced some form of violence.  We assessed the magnitude, consequences and risk factors for workplace violence against physicians working in a government hospital in Delhi. We also examined the incident reporting patterns of affected doctors.
Study settings and participants
This was an institution-based study done among resident doctors working in a tertiary care hospital attached to a medical college in central Delhi. The hospital has around 1600 beds in all the medical and surgical specialties catering to a large population of Delhi and neighbouring states. The hospital has a highly skilled and trained workforce. 
Inclusion and exclusion criteria
All resident doctors working for at least 1 year in the hospital were eligible for the study. Interns and undergraduate students and doctors who did not give consent to participate in the study were excluded. The mean age was calculated on the basis of the findings reported by the victims.
Sampling and sample size
Taking 78% as the expected prevalence rate of violence at workplace experienced by doctors as in a previous study in similar settings  at a 95% confidence level, the required sample size was calculated to be 113 to yield a prevalence estimate with 10% precision. For the survey, we included about 200 eligible doctors working in various departments. However, 169 doctors could be contacted and interviewed. Data were collected between January 2014 and June 2014. A pre-tested, semi-structured, self-administered questionnaire was used for data collection. The questionnaire was divided into five sections:
Section I: Identification such as age, gender, educational qualifications, work experience, job setting, designation in current workplace, whether working in shifts and type of patient care.
Section II: Exposure to workplace violence ever in life and in past 12 months; type of violence experienced and its description.
Section III: Consequences of exposure to workplace violence such as symptoms following the exposure, treatment history, and work changes as a result of the event.
Section IV: Reporting mechanisms of workplace violence.
Section V: Assessing the perception of participating doctors about the patient, physician and external factors responsible for increasing incidence of workplace violence.
The study tool was developed after a detailed review of studies done in similar settings elsewhere.  , , , , , , ,
Content validity of the tool
To ensure content validity, the tool along with the blueprint, objectives and criteria checklist were given to five experts in the field of public health and psychiatry. There was 100% agreement among the experts with respect to items 7 to 10 in section I; all the eleven items in section II, five in section III, two in section IV; and three in section V.
Reliability of study tool
The tool was administered to 20 doctors from a different hospital. The participants said that the items used in the questionnaire were clear and understandable.
All the selected doctors were contacted personally and after taking their informed consent, the questionnaire was administered and data collected on the spot.
The data collected were entered in Microsoft Excel and analysed using Epi-info 2005 software of WHO and SPSS version 16.0 (SPSS Inc., Chicago, IL). The results are presented as proportions and any difference between two proportions in relation to a particular factor was assessed by Chi-square (or Fischer exact test if the expected frequency in any cell was <5) and was considered significant at p<0.05.
Informed written consent was taken from all the participants and the study was approved by the ethics committee of our institution.
Of the 169 participants, 65 were women (38.5%). The mean (SD) age of the participants was 28.6 (4.2) years (range 24-39 years). There were 132 postgraduate students (78.1%) and 37 senior residents (21.9%). The mean (SD) years of experience of the study group was 2.86 (2.9) years (range 1-14 years). The department-wise distribution showed that the maximum resident doctors were from medicine (n=44; 26%) followed by surgery (n=41; 24.3% [Table - 1]).
Sixty-nine doctors (40.8%) reported being ever exposed to workplace violence. There was no gender-wise difference in exposure to violence (men 31, 29.8%; women 21, 32.3%; p=0.73). More than three-fourths of the doctors faced violence in the emergency services (n=54; 78.3%). Of the 69 resident doctors who reported being exposed to violence at the workplace, 8 (11.6%) had been assaulted physically, 35 (50.7%) had been threatened, while 52 (75.4%) said that they were verbally abused. A higher proportion of males were abused verbally as compared to females. None of them reported sexual abuse ([Table - 2]). In a majority of instances the violence was perpetrated by the patients′ relatives (n=37; 53.6%), followed by co-workers or hospital staff (n=18; 26.1%). Most perpetrators of violence (n=64, 92.8%) were men with an approximate mean (SD) age of 33.8 (8.06) years (range 20-72 years; [Table - 3]). The most common reasons for the violence was ′death of the patient′ (n=10; 14.5%) and ′delay in initiation of treatment′ (n=10; 14.5%). Other reasons were ′lack of medicines′, ′mismanagement of the patients′ as perceived by their relatives and ′inadequate attention given to the patient′.
A higher proportion of resident doctors from the department of surgery (13.6%) reported exposure to workplace violence followed by residents from the department of medicine (10.1%). However, there was no significant difference between exposure to workplace violence among junior and senior residents of each department. A higher proportion of senior residents (n=12; 92.3%) faced violence in the emergency services as compared to junior residents, though the difference was not significant ([Table - 4]).
Of the 8 resident doctors who faced physical violence, all of them felt angry, frustrated, fearful, irritable and sad. There were 4 (50%) who felt fatigued and had low self-esteem. Six reported developing depression following the event while 2 reported to have headache (25%). Two doctors were hospitalized following the event. Among those who reported non-physical violence (n=61), all felt angry, frustrated and irritable. While 36 resident doctors (59%) became fearful, 44.3% (n=27) felt sad and 31.1% (n=19) developed headache and felt fatigued. Nearly one-quarter of the participants reported feeling depressed and with low self-esteem (n=15; 24.6%) following the event. None of the resident doctors who experienced non-physical violence were hospitalized while 2 of 8 who experienced physical violence were hospitalized ([Table - 5]).
While 2 of the affected doctors reported no change in workplace as a result of the event, 67 (97.1%) said that they became more conscious and vigilant. Only 23 of those who experienced workplace violence reported the event to higher authorities (33.3%). While 11 had reported the event to the medical superintendent of the hospital, 6 reported it to the concerned senior faculty member of their department, 4 to the casualty medical officer and 2 to their head of department. The most common mode of reporting was verbal (n=18; 78.2%). Of those who did not report (n=46), all of them considered it a useless and time-wasting activity.
Only half the participants (n=83; 49.1%) were aware of any legislation regarding punishment for assault on healthcare workers.
Resident doctors were asked about risk factors that may have led to workplace violence. Among the physician factors, 137 (81.1%) considered poor communication skills as the most common. Poor conflict resolution skills among physicians were considered by 96 of the resident doctors (56.8%). Drug addiction among patients or their relatives was perceived as the most common risk factor for violence by 116 of the participants (68.6%) followed by a history of personality disorders among patients′ or their relatives by 109 (64.5%). The most common external risk factor for workplace violence was considered to be overcrowding in hospitals (n=131, 77.5%). Frequent shortage of medicine and other supplies (n=124, 73.4%) and poor working conditions of doctors in hospitals (n=122, 72.2%) were also considered to be risk factors for workplace violence.
Workplace violence is becoming an occupational health hazard among doctors. Our study revealed that 40.8% of resident doctors had experienced workplace violence in the past 12 months. This is much less than that reported by Ori et al. in 2014 in Manipur  where 78.3% of postgraduate students had faced at least one form of violence during their entire residency period. The duration of exposure, different definition of workplace violence and different geographical location may explain the difference between the two studies. However, the findings of our study are in line with the study conducted by Newman et al. in 2011  in Uganda where 39% of health workers reported experiencing at least one form of workplace violence in the previous 12 months.
Verbal abuse (75.4%) was the most common form of violence followed by a threat. This finding too is consistent with studies done elsewhwere.  , , Though no gender difference was noted with the type of violence, a higher proportion of males faced physical violence and verbal abuse while females doctors were threatened. Our findings are similar to those by Kitaneh and Hamdam from Palestine  and a literature review from Portugual.  Gender appears to influence the pattern of workplace violence, its perpetration and victimization. 
In our study, more than three-fourths of affected resident doctors faced violence while they were working in the casualty. Many studies have recognized the emergency department as a particularly violent environment.  , , , These departments usually have patients who are critically ill and are accompanied by relatives who are anxious and stressed. Hence, they are more prone to aggression and violence if they feel that the patient was not attended to well. As in previous studies,  , , , , , patients and their relatives were frequently reported to be the main source of violence. Patients′ relatives should have realistic expectations of the course and outcome of illness. For this, treating doctors should explain to them the nature of the illness, the investigations needed, the possible line of management and probable course and outcome in a simple-to-understand manner. They should also provide periodic updates of the condition of the patient.  Perpetrators of violence are more likely to be males as reported by Eisele and colleagues. 
Another matter of growing concern is violence by co-workers or colleagues. About 26.1% of the affected doctors faced violence at the hands of their co-workers. Though we have not explored the reasons for this, understaffing, job stress and low job satisfaction are among the factors that might lead to aggression towards colleagues and co-workers as reported elsewhere. 
A higher proportion of doctors from the department of surgery experienced workplace violence compared to other departments. Evidence suggests that psychiatrists, emergency physicians and anaesthesiologists are often victims of violence followed by surgeons and internists.  Since our study sample did not include psychiatrists and anaesthesiologists, this finding should be interpreted with caution.
Work-related violence usually results in short- and long-term effects on the victims′ physical, psychological state and professional performance.  , , Adverse consequences of violence in our study were similar to those reported by others.  , Occupational violence has been associated with reduced productivity, increased turnover, absenteeism, counselling costs, decreased staff morale and reduced quality of life.  Further, some studies have shown that victims of violence at workplace can have adverse mental health outcomes such as acute stress disorder or post-traumatic stress disorder.  , Thus, there is an urgent need to institute policies and measures to deter violence in the health sector.
Violence remains an under-reported phenomenon.  In our study too, only one-third of doctors reported the event to higher authorities. Also, all those who did not report considered it a useless and time-wasting activity. This highlights the need to encourage reportage of violence among afflicted workers and to develop institutional mechanisms for speedy measures to avoid such events.
The states of Odisha, Maharashtra and Kerala had passed laws for punishment of workplace violence for medical services in 2008, 2009 and 2012, respectively.  , These legislations protect the rights of patients, doctors and hospital properties in the event of an attack. Only half of our respondents were aware of such legislations. However, the state of Delhi does not have a law for punishment of workplace violence for healthcare services.
Violence is a style of communication and conflict resolution; physicians are treated no different from anybody else.  Similar risk factors were perceived as physician risk factors in our study too. The patient risk factors were in line with those mentioned in the literature where intoxication, acute psychosis and personality disorders among patients or their relatives have been considered as risk factors for violence and aggression.  Other environmental or external factors include shortage of supplies and demands of work particularly in government settings, which make work conditions stressful and vulnerable to violence and aggression.
Our study has a few limitations. It was done in only one hospital, and hence limits the generalization of our findings. Further, studies are warranted for physicians of other specializations, nurses and other healthcare providers (both community- and hospital-based). Participants self-reported violence and relevant exposures and hence there is a potential for bias. Attempts to minimize recall bias included limiting recall of violent events to the previous 12 months-an approach adopted in previous studies.  Our study depicts the perspective of violence in terms of physicians. Other stakeholder′s (including patients′) perspective was not taken into account.
Despite these limitations, our study provides an insight into the growing incidents of workplace violence among doctors in Delhi. It also highlights the potential risk factors perceived by our respondents that can serve as a basis for developing interventions to prevent and control workplace violence at healthcare delivery facilities. Further, there is a need to encourage reporting and follow-up on incidents as well as providing adequate physical and psychological support to victims of health workplace violence. 
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